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Payment failed. please try again later

hello pinshape,

i recently purchased a file worth $26.00. So I clicked the purchase button, entered my card details, pressed checkout, a green tick showed. after a few seconds.

Payment failed, Please try again later.

after a few minutes, my bank messaged me that the transaction has been recorded and $26.00 has been charged to me. upon receiving that i check the page of my desired file and it is still “purchase” button not “download” button

kindly fix this problem, i’ve been reading same problems as mine.

looking forward to your response and solution.



I am getting the same message. I am using a laptop and have tried Google Chrome and Microsoft Edge so far. I’m assuming it’s a problem with the website. I haven’t been charged though, I just get the error message.

Any update on this?