can someone please advise i have had pinshape account for quite a while now and never had any issues but today i wanted to purchase a design and as normal i put my payment details in i got the green tick so all was ok or thought it was then when it went to bit where i could download it said payment had failed ??
i kept trying and time after time it failed so i tried on another computer and without realising i logged in with my old account details entered my payment info and everything worked as it should so now my main problem is all my files are on the account i can no longer for whatever reason make payments on to purchase anything is there something i can check or change to make it work again ? as i did not use old account much i only have 2 items i just baught on there so would realy like to get my main account working if possible