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Payment issues

#1

can someone please advise i have had pinshape account for quite a while now and never had any issues but today i wanted to purchase a design and as normal i put my payment details in i got the green tick so all was ok or thought it was then when it went to bit where i could download it said payment had failed ??

i kept trying and time after time it failed so i tried on another computer and without realising i logged in with my old account details entered my payment info and everything worked as it should so now my main problem is all my files are on the account i can no longer for whatever reason make payments on to purchase anything :frowning: is there something i can check or change to make it work again ? as i did not use old account much i only have 2 items i just baught on there so would realy like to get my main account working if possible

#2

Hi Steve, thanks for letting us know about these issues with processing payments on your account. Is steve_dutton the account which you are having trouble processing these payments with? Feel free to email [email protected] as well and we will help figure out what the issue is and fix it as soon as possible!

#3

I bought a file for 1.99 and it gave me a green tick and nothing after that happened, it still said purchase I did not get a notification, i cant find any way to download the files from my purchase, please help.

#4

same here. just purchased a file. entered my details, got the green tick, then payment failed. yet my bank messaged me for the transaction. and not i still can’t get my file. come on pinshape, fix this issue.

#5

This happened to me yesterday, payment made not able to download the files.

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