This is the first month of me having a balance with Pinshape. Currently, I have $82 in my Pinshape account and the funds were SUPPOSED to be deposited into my Paypal account yesterday (Feb 15). As of this morning, the balance is STILL in my Pinshape account. I have verified that I have the correct Paypal email address in my account settings. I sent an email to support yesterday morning when I discovered the issue and have yet to hear anything back. What worries me is that my account now shows that the next payout date is March 15.
So, did I just get hosed out of getting my money this month? Going to be more than upset if I have to wait an entire month to get my money when I was clearly above the $30 minimum at the payout date.
Same think here but worse. Pinshape says that they have transfer me pay pay on 19th on my PayPal account today is 20 and I do not have receive anything so… what now. I am I. Pinshape from over 3 years and never transfer on time ( 15th each month). I have send a hole bunch of emails and never yes never answer.
I finally received my payout yesterday, but the amount my Pinshape dashboard showed as the payout amount and the amount I received in my Paypal account were two different things. Granted, it’s only $10 difference, but it’s still concerning since it seems my emails and this post fall upon deaf ears.
What I ended up doing in order to get the situation taken care of was to call Formabs directly, which is the parent company of Pinshape. I was never able to get in touch with anyone directly affiliated with Pinshape via email.
Did they help you getting your payout? Cause i tried calling them once before and they said they can’t help me and to just contact pinshape support which is freaking useless.