SOLUTION 1: Check HP Printer Status
Let’s start with the easy and obvious stuff first
Make sure your HP printer has enough paper in the paper tray. If there is paper then make sure none of it is stuck or jammed in the paper feed. If there is please check with your manufacturer on the best way to remove the paper as you don’t want to ruin the internal motor or paper feeder.
Is your ink or toner empty? Consult your specific printer’s manual for how to check the ink levels or toner level for your printer. New HP printers will easily display the ink levels or if there is an ink issue on the front screen of the HP printer.
If you need to have your HP printer serviced you may need to contact HP directly via customer support.
SOLUTION 2: Cancel all HP Printer Jobs
Clear out stalled print jobs on your HP Printer
This is a bit more technical but not too advanced that you can’t give it a try. Many times during the life of an HP printer, jobs that you send to it for printing can become stuck in the print queue.
If the job in question stays in the print queue it can stop all other printing from occurring normally on your HP printer. In this case, clearing the print queue of all jobs might help get the newer print requests to go through just fine. Let’s begin!
- Go to your Windows Control Panel and select “Devices and Printers”
Your control panel can be reached by typing “Control Panel” in the search bar on Windows 10 or in older versions of windows press Window logo key and “R” key on your keyboard at the same time to open the Run dialog. In this dialog, type “control” and hit Enter. This will open Control Panel in most Windows operating systems.
- Find your HP Printer in the list of printing devices, make sure its the one your are having issues with. Right click on that printer and select “See what’s printing” from the drop down list.
- When the new page opens click the “Printer” menu item in the top right and select “Open as Administrator” in the drop-down menu
- Open the “Printer” menu item in the top right AGAIN and select “Cancel All Documents”. At this time a confirmation dialog window may open and you will need to confirm you want to clear all documents in the print queue by selecting “Yes”
I hope these methods will be helpful!