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HP Envy 5000 Printer troubleshooting | 5000


HP Envy 5000 Printer Troubleshooting - Cartridge

  • Subjected to cartridge issues in your HP Envy 5000 printer? You have to do the following

  • Control panel will display the cartridge problem/error

  • There may be errors like the cartridge not installed properly, cartridge’s ink is over or ink tank position error

  • Remove the printer cartridge from your HP Envy 5000 Printer

  • Switch off the printer and unplug the printer’s power cord and re-plug it again and switch on the power

  • Now, place the cartridge inside the cartridge slot

  • Check if the cartridge aligns properly

  • If there is any further error code displaying, try fixing it per the instruction

  • If your cartridge problem errors persist, then reach out to us immediately, we would be pleased to help you.

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123 HP Envy 5000 Printer Basic Troubleshooting

  1. Check whether the connections that are made in your computer and printer are secure. …
  2. Check whether the printer is turned on. …
  3. Make sure your printer is connected to a network and don’t forget to check the status of the wireless light.
  4. If your printer is connected then a solid blue light will be lit and you can print.

Reinstall the print driver (Windows only)

  1. If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.
  2. Remove the printer from the devices list.
  3. For steps on removing the printer from the devices list, go to Uninstalling the Printer Software (Windows).
  4. Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.
  5. Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.



SOLUTION 1: Check HP Printer Status
Let’s start with the easy and obvious stuff first

  1. Make sure your HP printer has enough paper in the paper tray. If there is paper then make sure none of it is stuck or jammed in the paper feed. If there is please check with your manufacturer on the best way to remove the paper as you don’t want to ruin the internal motor or paper feeder.

  2. Is your ink or toner empty? Consult your specific printer’s manual for how to check the ink levels or toner level for your printer. New HP printers will easily display the ink levels or if there is an ink issue on the front screen of the HP printer.

If you need to have your HP printer serviced you may need to contact HP directly via customer support.

SOLUTION 2: Cancel all HP Printer Jobs
Clear out stalled print jobs on your HP Printer

This is a bit more technical but not too advanced that you can’t give it a try. Many times during the life of an HP printer, jobs that you send to it for printing can become stuck in the print queue.

If the job in question stays in the print queue it can stop all other printing from occurring normally on your HP printer. In this case, clearing the print queue of all jobs might help get the newer print requests to go through just fine. Let’s begin!

  1. Go to your Windows Control Panel and select “Devices and Printers”
    Your control panel can be reached by typing “Control Panel” in the search bar on Windows 10 or in older versions of windows press Window logo key and “R” key on your keyboard at the same time to open the Run dialog. In this dialog, type “control” and hit Enter. This will open Control Panel in most Windows operating systems.
  2. Find your HP Printer in the list of printing devices, make sure its the one your are having issues with. Right click on that printer and select “See what’s printing” from the drop down list.
  3. When the new page opens click the “Printer” menu item in the top right and select “Open as Administrator” in the drop-down menu
  4. Open the “Printer” menu item in the top right AGAIN and select “Cancel All Documents”. At this time a confirmation dialog window may open and you will need to confirm you want to clear all documents in the print queue by selecting “Yes”

I hope these methods will be helpful!
Mark Wilson


I’ve double checked that the ink was working, test pages come out fine and all, the computers are still showing up as linked to it and it follows print commands, but then they’re all blank when the pages come out and none of the stuff I’ve found on google work, can anyone help? I usually used this printer for about a year, but recently I moved it to a new venue.