Purchasing is temporarily disabled due to a server issue

Bug Reporting
1

I’m unable to buy a design. I repeated the purchased many times in different days, but same message.
What server issue there is ?

Thank you for support

1 Like
2

since start the covid 19 that function kinda stop I hate that :frowning:

3

Hi, do we have any infos of when it will be possible to download files ?

thanksss

4

Pinshape sent an email that they dont known yet and well yo ucan download the free models :frowning:

5

Nice. I will purchase the 3d-printed-subculture-submarine. There is no free model. . . . :frowning: My child is crying for the submarine since many days :frowning:

6

So did they fix this issue, it still seems to be happening to other items trying to purchase.

7

Same here. Trying to get the cable BFG files and no purchase option working

8

I just joined a few days ago to try and print a bracelet for my daughter. It’s the one design she has liked and I can’t download it because of the purchase problem. It renders the site virtually useless to me.

1 Like
9

Never mind. I found the design on another site - for free. Goodbye!

10

I’m stuck with the same error, can someone fix it or we blame COVID for this?

11

does anybody know if this will ever be fixed I have been trying to purchase a model for days with no luck.

Thanks

13

No one’s have a will to fix it?. Ok , I’m gone then

14

What a site, tried to buy some plans and i get the server issue error. Then i get an email from Pinshape asking if there is anything they can help with. I reply and the email bounces back. What kind of site is this?? I see this bug has been around since earlier this year.

15

Same issue. Cant buy 3d models. What’s the problem ? Is there a any solution ?

16

So it is already eight months without bugfix (according to another thread purchase problem persists since May 2020).Looks like it won’t be fixed anytime soon =\

17

Still not working in January. That is too bad.

18

It is now March of the next year and there’s still no fix. What a shame.

19

another year and still the same problems

21

Just came here to purchase something only to find I cannot and its been this way for 2 years? How is this site still even alive or is it?

22

Tips to fix-

Switch to a Different Browser.
Start Your Computer in Safe Mode.
Temporarily Disable Your Antivirus Software and Firewall.
Disable Secondary Connections.
Disable the Windows Peer-to-Peer Feature.
Restart Your Router.

Regards,
Rachel Gomez

1 Like