Failed to connect to server. Try again later

Bug Reporting
1

Hi guys !! I get this message every time I try to upload design.
The files are under 25 Mb , some advice ?

2

Hi @Valerio_Bellia,

Going to get someone to look into this for you! Will let you know when we figure out what’s the issue!

3

Hi @Valerio_Bellia,

It seems you’ve uploaded a new design since I’ve last messaged you! Are you still having this issue? Or has it resolved itself?

4

Hi,

I have the same problem, if I want to upload a ZIP file.

I try to upload a new set (ZIP, ca. 7 MB) with 41 STL files, but that does not work. After the upload comes only this error message: “Failed to connect to server. Try again later”

Single STL files can be uploaded without an error message.

5

I’ve figured out what caused the problem.

The system can not handle German filenames with ä, ö, ü in the ZIP. I translated everything in English, then it worked.

6

Hi,
I’m having the same issue with a zip file. Tried to rename it without spaces and using only English words, but nothing. Same thing for the Browser, either on Google or on Edge nothing changed.
I can’t upload just the stl, as there is a customizable (as well as necessary) solidworks file too.
Any help? It is getting quite frustrating.

7

Tips to fix-
Restart Your Computer.
Follow the Error Messages.
Identify Where the Shared Drive is Hosted.
Permissions.
Look For What Might Be Different.
Partner With Electric.

Regards,
Rachel Gomez